Refund policy

Heidi Lavan Esthetics has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in its original packaging and not empty. You’ll also need the receipt or proof of purchase.

The fastest way to ensure you get what you want is to contact me at heidi@heidi-lavan-esthetics.com. If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at heidi@heidi-lavan-esthetics.com.

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Unfortunately, I cannot accept returns on sale items.

Refunds

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.